A few weeks ago our windshield got clobbered by a flying rock as we were driving down I-69 through Fort Wayne. We are pretty sure the rock came from the load carried by the dump truck in front of us, but we are not sure, however, so we will not be those who cast the second stone. The question of guilt being unresolved, we used our insurance to have a replacement windshield installed. It is an all’s well that ends well story.
The story having ended well, the national company that did the windshield replacement wanted us to respond to an online survey evaluating their work. In fact, the local shop sent us an email asking us to be looking for the survey and told us that that they would consider anything less than a 9 or 10 on the 1 to 10 scale a huge disappointment. My guess is that the manager of the local shop may win a trip to Las Vegas if he averages 9 or better on his customer surveys.
I am quite satisfied with our windshield replacement, but I am afraid the local shop may be hugely disappointed in my evaluation. I’d say a 7 means they did all they were asked to do and maybe even a little more. But frankly, they did not surpass all my expectations. Sorry about the trip to Las Vegas.
You must give me a 9 or 10. I have to have an A to keep my GPA. Teacher and professor friends tell us about grade inflation and inflated student expectations. Continue reading