I’m always on the lookout for a good angle for the next Observations post.
Becky and I have been working with an Afghan refugee family as they settle into life in the United States. It has been a rich and good experience for us.
Last Saturday I was at the BMV (what they call the DMV in Indiana) with our friend as we tried to resolve a registration issue with the car he had recently purchased. How better to integrate into American life than by owning a car? This was our second or third round at trying to solve our problem. This BMV official was very helpful. We would have to go back to the dealer who apparently had not filed paperwork properly.
It being a Saturday, I emailed our contact at the dealership and received an immediate and encouraging response. “I can supply you with an Indiana title correction affidavit form on Monday and that will be sufficient to process the title work. We appreciate your business and your patience. We apologize for the clerical error on our end. Hope you have a wonderful rest of your weekend sir.” Wow, “back to you Monday.” Even a real apology. So much for those used car salesman stereotypes. The honest used car salesman. That would make for a good Observations post.
Trouble is that Monday and Tuesday and Wednesday came and went. More emails. Follow-up phone calls and no title correction affidavit.
Yeah, never trust a used car salesman. Continue reading