Sally, our office manager, was on vacation this past week, and so the rest of us took turns picking up the phone when it rang. Hardly a bother, it was nice to talk to a parent wanting to register a child for Vacation Bible School or a volunteer trying to navigate the bureaucracy of the state’s new child protection act.
Hardly a bother, except. Except for those calls that always start the same way, “May I speak to the person responsible for the Verizon bill?” Even, “I need to speak to the person responsible for the PECO account.” Their point, of course, is going to be a pitch for a new long distance carrier or a better electricity supplier. My point is to dispatch them a quickly as I can. Dispatch as in hang up as soon as I can. Continue reading